Summary:

Kapur is seeking a proactive and customer-focused Energy Services Representative to manage gas and electric service installations for residential and business customers. In this role, you will build and maintain relationships with customers, advise on service options, and coordinate with internal and external teams to ensure timely service delivery. You will also handle customer inquiries, track project progress, and manage work orders.

The ideal candidate will have strong communication and problem-solving skills, the ability to manage multiple projects, and a commitment to customer satisfaction. Responsibilities also include promoting energy efficiency programs, handling service-related issues, and ensuring compliance with permits and regulations for both residential and commercial services.

Responsibilities:

• Establish and maintain relationships with new and existing customers to address service concerns, needs, and requirements.
• Manage customer communications, resolve issues, and ensure timely service delivery while setting realistic expectations.
• Coordinate service installations with internal and external teams, ensuring deadlines are met.
• Oversee work requests, proactively identifying and addressing potential issues.
• Promote company programs, energy efficiency, and conservation efforts, encouraging customer participation and referrals.
• Process annexation orders and coordinate with municipalities for address assignments.
• Track job progress, provide regular updates to stakeholders, and manage project timelines.
• Respond to site visit requests to gather field information or determine design requirements.
• Offer alternative service solutions to meet customer needs.
• Manage service availability and communicate options to customers.
• Update and maintain database records, including work queues and customer interactions.
• Provide appropriate contacts, applications, and paperwork to customers, developers, and builders.
• Investigate and resolve customer complaints, ensuring proper follow-up.
• Reconcile conflicts between customers, the company, and municipalities to ensure smooth service.

Skills:

• Ability to work independently and take initiative in problem-solving.
• Self-motivated with a strong work ethic to meet and exceed customer expectations.
• Excellent attention to detail and organizational skills to manage multiple tasks effectively.
• Customer service focus, ensuring customers' needs are addressed promptly and professionally.
• Strong problem-solving skills to handle any challenges or obstacles that arise during installations.
• Excellent oral and written communication skills to interact with customers and internal teams.
• Ability to collaborate and work effectively as part of a team, fostering a positive work environment.

Requirements/Education:

• Basic knowledge of electric and construction principles is preferred.
• Proficient computer skills and familiarity with standard office software.
• High School diploma or GED required.
• Minimum of 2+ years of customer service experience preferred.
• Minimum of 2+ years of project management experience preferred.
• Must have access to a personal vehicle for transportation
• A valid driver’s license

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