Responsibilities:

• Assist customers in residential, commercial, and industrial communities in coordinating gas and electric service installations.
• Collaborate with customers, installers, and engineers to provide high level customer satisfaction.
• Manage multiple work orders simultaneously making sure deadlines are met.
• Keep customers informed about the status of their work orders and address any concerns or inquiries promptly.
• Review customer applications, ensuring accurate and complete form submissions.
• Conduct on-site visits to meet with customers and address any installation-related issues.
• Maintain consistency and organization of documents related to work orders and installations.
• Attend weekly meeting calls to discuss workorders and provide project updates.
• Schedule installations in an efficient and timely manner, considering customer preferences and resource availability.

Qualifications:

• Minimum of 2+ years of customer service experience preferred.
• Minimum of 2+ years of project management experience preferred.
• Basic knowledge of electric and construction principles is preferred. On the job training provided.
• Proficient computer skills and familiarity with standard office software.
• High School diploma or GED required.
• Must have access to a personal vehicle for transportation
• A valid driver’s license is required for this position.
• Ability to work independently and take initiative in problem-solving.
• Self-motivated with a strong work ethic to meet and exceed customer expectations.
• Excellent attention to detail and organizational skills to manage multiple tasks effectively.
• Customer service focus, ensuring customers' needs are addressed promptly and professionally.
• Strong problem-solving skills to handle any challenges or obstacles that arise during installations.
• Excellent oral and written communication skills to interact with customers and internal teams.
• The ability to collaborate and work effectively as part of a team, fostering a positive work environment.

Kapur is an Affirmative Action/Equal Opportunity Employer. We use E Verify to confirm the eligibility of employees to work in the United States