Summary:
Kapur is seeking a Trade Ally Specialist (Administrative Support) to join our Utilities group in our Madison, Wisconsinoffice. Qualified candidates should have the aptitude to assist the engineering design team on the initial project set-up process and through the operations and scheduling duties. This includes processing commercial& residential service applications along with customer inquiries &project coordination. Necessary skills include strong computer and software aptitude, good organizational methods, excellent communication skills, and ability to work independently. There is an opportunity for partial hybrid work once an individual has established an understanding of the process.
Responsibilities:
- Monitor incoming applications and review for completeness of information
- Communicate standard information to applicants regarding gas and electric service applications
- Ensure that site plans are on file/received
- Request MGE Energy Operations Administration to generate the required service orders and assign to MGE Engineering as appropriate
- Handle high-volume phone communication, triage requests and connect clients with appropriate resources
- Confirm on call tickets and ensure private locates are completed by applicant, when needed
- Provide flexible support across departments as needed
Qualifications:
- Excellent written and verbal communication skills
- Strong ability to read, understand, and interpret schematic and wiring diagrams
- Excellent organizational and project management skills
- Ability to manage multiple tasks and prioritize effectively
- Ability to provide technical guidance and support to others
- Ability to navigate and understand cross-departmental processing within MGE and document interaction
- Associate’s degree or equivalent experience in a customer service, energy services, or trade-related field
Preferred Qualifications:
- Sound understanding of high-, medium-, and low-voltage electric systems
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Kapur is an Affirmative Action / Equal Opportunity Employer. We use E Verify to confirm the eligibility of employees to work in the United States.
